CANCELLATION

Transaction cancellation requests must be made by you at the branch location where the transaction was committed. You may opt to cancel your transaction within thirty (30) minutes from when the transaction was committed. Cancellations request can be made in person, or using the provided CONTACT US page.

REFUNDS

MoneyToAccount does everything in its power to complete all transactions. However, there may be circumstances where it is not possible, e.g. a transaction does not meet the country government federal or state compliance regulations, in which case, the funds are to be held at an interest bearing account, and the funds disposition is at government directed mandate; otherwise Refunds are to be made as follows:
1. Cash transaction at a branch location — Refund will be in a form of a check to the Sender, within 30 days. If cancellation is done within the 30-minute window timeframe, a refund will be provided in a check within three business day.
2. Electronic Fund Transfer (Consumer Authorization for Direct Payment via ACH) — ACH will be credited back to the account where it came from.
3. For debit and credit transactions — Credit will be reimbursed to the account where it came from.

DELIVERY ERROR RESOLUTION

In the event that MoneyToAccount discovered the money was not delivered to your recipient, you will be notified and given the option to select whether to get a refund, or to retry with a new transaction at no cost to you. If a transaction cannot be completed due to natural calamity (i.e., road closure, infrastructure damage, or war, etc.) beyond the control of the Service, the transaction will be a refund. If the inability to deliver the transaction is due to the Sender’s incorrect or incomplete information, thus the fault of you, then the transaction is to be refunded minus the transaction fees and taxes may apply.

If you discover a discrepancy within 180 days of the transaction, you can notify MoneyToAccount about the discrepancy discovery. You must contact us using the provided CONTACT US page, describing the situation error and any other information pertaining to the discrepancy. The description should include your name, Transaction ID, date of the transaction, the sent amount, and the recipient info. MoneyToAccount has 90 days to respond and resolve the discrepancy. MoneyToAccount will investigate each discrepancy case individually to determine the course of action and follow up with an appropriate resolution. Once investigation completes, and the finding concludes that the error of origin is of the Service, MoneyToAccount will notify you of the findings and provide to you options for resolution.